We
are here to serve you and make your experience at Tattoo-Me.com
the most pleasant one. Below we have attempted to best answer
all the questions and concerns that you may have regarding
customer care. In the event that we do not answer all your
questions, please feel free to contact us here.
Read
our Customers Feedback!
We
ship orders through the Postal Service, Priority Mail with
Delivery Confirmation. You will receive an order placement/payment
confirmation email from Paypal. Then a shipping notification
email from our warehouse when your order is shipped, generally
5-6 business days from order placement. Allow 3-6 business
days for delivery. All orders are sold FOB @ the Postal
Service Mail. We will provide proof of mailing in case of
loss. For expedited order, or if you previously had delivery
problems at your shipping address, it is recommended that
we ship FedEx Ground or FedEx Overnight, and additional
shipping fees may be required. To choose this option, please
contact us over the phone after your order has been placed
online. Additional shipping fee is charged for Overnight
& Expedited orders.
We
have enabled our international shipping. For orders outside
the USA & Canada, standard handling and shipping is $7.99 for
orders under $40, $9.99 for all orders above that bench mark.
All international orders are shipped Global Priority USPS Mail.
We do give international order special attention in packaging
and customer care.
A few countries where credit card fraud is high are not allowing
their credit card holders to pay for purchases outside their
borders. For this reason, there are instances where we cannot
charge credit cards. In this event, we will ask you to send
us a Western
Union payment. Look for your nearest Western Union agent.
You would make your payment to them and we will pick up it up
here. Send all your Western Union payments to Approx Cosmetics
Ltd, Los Angeles, California, USA. This is the fastest way
to send us your payment internationally. For international orders
click here.
Most
orders are shipped within 5-6 days of order placement, exceptions
are on wholesale and professional packages orders. We do
not ship on Sundays or major US holidays. In the event that
one or more of the items ordered are out of stock, we will
notify you via email for an alternate choice of products,
or to place your order on hold. Without a reply within 48
hours, we may choose a replacement for you. Henna Artists
Professional Packages (ack-22,ack-33,ack-44,ack-55) are
shipped UPS/FedEx Ground, please provide us a physical street
address as UPS/FedEx do not ship to PO Boxes.
We gladly accept VISA, MasterCard,
Discover, American express, and directly from your bank
account payments through Paypal.
We use paypal for the protection of our customers like you:
It is the most secure third party credit card online processor
that protects online shoppers. It is free to open an account
with paypal and use your credit card or bank account. By
using paypal, we do not have access to your credit card
information. Mail Orders, please contact us via our contact
page or call us on the phone.
Have a promotional code? You can enter
it on the comment form and we will apply your promotion when
your order is being processed. It may not show on the order
form directly but we will apply it on the back-end.
Due
to the nature of our products, all sales are final on body art
products, including henna powder, paste, BodyPaint, Make-up.
No exchanges and no returns are for retail orders. Exchanges
(30-day) are allowed for wholesale orders only on non-henna
products such as stencils & applicators (items not including
henna powder, henna paste, BodyPaint and Make-up). A restocking
fee of 15% will be applied to all exchanges, new shipping fee
will be applied.
Tattoo-Me offers gift certificates for values of $25, $50
& $100. These certificates are the perfect gift if you
know someone who would like one or more of our products. The
gift certificates are redeemable on our website as well as
at the stores that carry Tattoo-Me Henna products.
Tattoo-Me offers wholesale prices on its product lines for
retail stores. If you are interested, please visit our
wholesale page.
Would you like to contact a tattoo-me customer care representative?
Please e-mail Daniel
or Jasmine. Your
e-mails are answered within 12-24 hours (most times shorter
depending on the number of requests we receive per hour). Thank
you for your interest in Tattoo-Me products. We love to read
your comments, suggestions and ideas!
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